Frequently Asked Questions
Everything you need to know about your Harlequins gear.
When will my order be dispatched?
Orders are typically processed within 1-2 business days. During peak season or kit launches, dispatch may take up to 4 business days.
What is your return policy for replica jerseys?
You can return unworn items with original tags within 30 days of delivery. Please note that personalized jerseys with custom names or numbers cannot be returned.
Do you offer international shipping?
Yes, we ship Harlequins merchandise worldwide. Delivery times vary by region, and international customers are responsible for any local customs duties.
How do I ensure I get the right size?
Each product page features a detailed size guide. Our replica kits have a 'Standard Fit,' while authentic player-spec jerseys feature a 'Pro Fit' which is more contoured to the body.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your parcel's progress.